RETURN AND REFUND POLICY

Thank you for shopping at trickortreatstudiosl.shop. This Return and Refund Policy explains the rules and procedures applicable to returns, refunds, exchanges, damaged products, incorrect orders, cancellations, and statutory consumer rights.

This policy applies to purchases made through https://trickortreatstudiosl.shop.

Nothing in this policy excludes, restricts, or replaces any mandatory right available to consumers under Italian or European Union law.

1. Contact Information

For all return, refund, cancellation, or product-related requests, contact:

Store: trickortreatstudiosl.shop
Website: https://trickortreatstudiosl.shop
Email: info@trickortreatstudiosl.shop
Telephone: +39 3542747223
Business Address: Via Asiago, N. 11, Romano d'Ezzelino (VI), Italy

Customers must contact us before returning a product. Returns sent without authorization or to an address that has not been confirmed by us may be delayed.

2. Thirty-Day Return Period

We offer a voluntary 30-calendar-day return period.

The 30-day period begins on the day the customer, or a third party designated by the customer other than the carrier, receives the order.

To qualify for a voluntary return, the return request must be sent to info@trickortreatstudiosl.shop within 30 calendar days after delivery.

The return request should include:

• The customer’s full name;

• The order number;

• The product being returned;

• The reason for the return;

• Whether a refund or replacement is requested; and

• Photographs where the product is damaged, defective, incorrect, or incomplete.

A separate printed return form is not required. A clear email containing the necessary order information is sufficient.

3. Return Eligibility

To be eligible under our voluntary return program, a product must generally:

• Be unused, unworn, unwashed, and unaltered;

• Be returned in substantially the same condition in which it was received;

• Include all original tags, labels, inserts, accessories, components, manuals, and packaging;

• Be free from makeup, body paint, odours, smoke, perfume, pet hair, perspiration, or other signs of use;

• Not have been damaged after delivery through misuse, neglect, modification, or improper storage; and

• Be accompanied by valid proof of purchase from trickortreatstudiosl.shop.

Costumes must not have been worn for an event, performance, party, photography session, or extended fitting. Shoes and costume footwear must be tried on only on a clean, protected indoor surface.

Product packaging must not be used as the external shipping container. Customers should protect masks, props, costumes, accessories, and their original packaging inside suitable outer packaging.

4. European Union Right of Withdrawal

Consumers located in the European Union or European Economic Area generally have a legal right to withdraw from an online purchase without giving a reason within 14 calendar days.

The statutory withdrawal period begins on the day the consumer, or a third party designated by the consumer other than the carrier, receives the goods. For goods delivered separately, the period generally begins when the final item is received.

To exercise this right, the customer must send a clear statement to info@trickortreatstudiosl.shop before the 14-day period expires. The statement must identify the customer, order, products concerned, and the decision to withdraw.

After providing notice, the customer must return the products without undue delay and no later than 14 calendar days after communicating the withdrawal.

Our voluntary 30-day return policy supplements and does not reduce the statutory right of withdrawal.

5. Masks, Wigs, Makeup and Hygiene-Sensitive Products

For health-protection and hygiene reasons, certain sealed products may be excluded from change-of-mind returns after their protective seal has been removed, where this exclusion is permitted by applicable law.

This may include:

• Sealed masks intended to contact the face;

• Wigs, facial hair, hairpieces, or similar wearable products;

• Prosthetic pieces;

• Contact lenses, where sold;

• Makeup, face paint, special-effects products, or cosmetics;

• Mouthpieces, fangs, or products intended for oral contact;

• Underwear, bodysuits, hosiery, or intimate costume components; and

• Other sealed products unsuitable for resale for genuine hygiene reasons after opening.

The hygiene exception applies only if the product was delivered with an appropriate protective seal and the legal conditions for the exception are satisfied.

Opening ordinary shipping packaging alone does not automatically remove a consumer’s withdrawal right. The hygiene exception also does not apply where a product is damaged, defective, incorrectly supplied, unsafe, or not as described.

6. Other Return Exceptions

The following may be excluded from voluntary or change-of-mind returns to the extent permitted by law:

• Products made to the customer’s specifications;

• Clearly personalized or customized products;

• Products altered at the customer’s request;

• Digital content supplied without a physical medium after performance has begun with the customer’s prior express consent and acknowledgement, where legally applicable;

• Gift cards, where offered and lawfully excluded;

• Products damaged through improper use or handling after delivery; and

• Products not purchased directly from trickortreatstudiosl.shop.

Discounted or promotional products are not automatically excluded. Eligible sale products may be returned under the same applicable rules unless a lawful exception was clearly disclosed before purchase.

7. Return Authorization

After receiving a return request, we will review it and provide return instructions.

The authorized return location may differ depending on the product, fulfilment location, or reason for return. Customers must not return products to the address shown on the original parcel unless we expressly confirm that address in writing.

Products sent without authorization, to an incorrect address, or using cash-on-delivery service may be delayed or refused where permitted by law.

8. Return Shipping Costs

For a voluntary change-of-mind return, incorrect size selection, personal preference, or statutory withdrawal unrelated to a defect or our error, the customer is responsible for the direct return shipping cost, provided this responsibility has been properly disclosed.

If a product is verified as damaged, defective, incorrect, incomplete, or materially different from its description, we will bear the necessary and reasonable return shipping costs or provide an appropriate prepaid return method.

Customers should contact us before paying return shipping for a defective or incorrect product. Unauthorized expedited or premium return charges may not be reimbursed.

9. Return Shipment Responsibility

Customers arranging their own return shipping should:

• Use a tracked delivery service;

• Retain the shipping receipt;

• Keep the tracking information until the return is completed;

• Package the product securely; and

• Avoid placing labels directly on collectible or original product packaging.

For customer-arranged change-of-mind returns, the customer remains responsible for the parcel until it reaches the authorized return destination, except where applicable law provides otherwise.

10. Damaged, Defective or Incorrect Products

Customers should inspect products promptly after delivery.

If an order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, the customer should contact info@trickortreatstudiosl.shop as soon as reasonably possible.

The customer should provide:

• The order number;

• A description of the problem;

• Photographs or video showing the issue;

• Photographs of the external and internal packaging;

• A photograph of the shipping label; and

• Information about any missing component.

Customers should retain the product and packaging until instructions are provided.

Where a lack of conformity is confirmed, we will provide an appropriate legal remedy without charge. Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

11. Legal Guarantee of Conformity

Consumers are protected by the mandatory legal guarantee of conformity under Italian and European Union consumer law.

Products must:

• Correspond to their description;

• Possess the quality and functionality reasonably expected from products of the same type;

• Be suitable for their ordinary purpose;

• Include agreed accessories and instructions; and

• Conform to any specific purpose accepted by us before purchase.

The legal guarantee generally covers a lack of conformity that becomes apparent within at least two years after delivery, subject to applicable legal requirements.

This statutory guarantee is separate from our voluntary 30-day return policy.

12. Exchanges

Direct exchanges are not guaranteed because stock, sizes, colours, and styles may change.

For a change-of-mind size or style exchange, the customer may return the eligible original product and place a new order.

Where a product is defective or incorrect, we may offer a replacement without additional charge if replacement is available and is an appropriate remedy.

13. Refund Processing

Returned products will be inspected after arrival.

For an approved voluntary return, we generally initiate the refund within 7 calendar days after receiving and inspecting the returned product.

For a valid statutory withdrawal, reimbursement will be made without undue delay and no later than 14 calendar days after we receive the withdrawal notice. We may withhold reimbursement until we receive the returned products or the customer supplies evidence that they were sent, whichever occurs first, where permitted by law.

14. Refund Method

Refunds are issued to the original payment method unless the customer expressly agrees to another lawful method.

After we initiate the refund, the customer’s bank, payment provider, or card issuer may require additional processing time. This external processing time is outside our direct control.

No restocking fee is charged for an eligible return.

15. Refund Amount

An approved refund includes the amount paid for the eligible returned product.

Initial standard shipping is free, so there is normally no standard delivery charge to refund. If the customer paid for an optional premium delivery method, the additional amount exceeding the least expensive standard method may be excluded from a statutory withdrawal refund where permitted by law.

A proportionate deduction may be made if the customer handled a product beyond what was reasonably necessary to establish its nature, characteristics, and functioning, resulting in diminished value.

No deduction will be made for a defect, damage, or error attributable to us.

16. Order Cancellations

Cancellation requests should be sent immediately to info@trickortreatstudiosl.shop.

We cannot guarantee cancellation after an order enters processing, fulfilment, or transit. If cancellation is no longer possible, the customer may use the applicable return or statutory withdrawal procedure after delivery.

17. Refused or Unclaimed Parcels

Refusing delivery or failing to collect a parcel does not automatically constitute a valid withdrawal notice.

Customers wishing to cancel must send a clear notice to info@trickortreatstudiosl.shop.

Where an unclaimed or refused parcel is returned to us, we will process it according to this policy and applicable law. Reasonable additional costs caused by the customer may be deducted only where legally permitted.

18. Missing Orders

If the estimated delivery period has passed or tracking shows delivery but the parcel cannot be located, customers should contact us promptly.

We may ask the customer to check with household members, neighbours, reception areas, safe locations, and the carrier. We may also open a carrier investigation.

The customer’s mandatory rights remain unaffected where goods were not delivered into the physical possession of the customer or an authorized recipient.

19. Contact Us

For return and refund assistance:

trickortreatstudiosl.shop
Website: https://trickortreatstudiosl.shop
Email: info@trickortreatstudiosl.shop
Telephone: +39 3542747223
Address: Via Asiago, N. 11, Romano d'Ezzelino (VI), Italy