SHIPPING AND DELIVERY POLICY

This Shipping and Delivery Policy applies to purchases made through https://trickortreatstudiosl.shop.

It explains our free standard shipping service, processing procedures, delivery estimates, tracking, delivery problems, customs procedures, and customer responsibilities.

1. Shipping Contact Information

Store: trickortreatstudiosl.shop
Website: https://trickortreatstudiosl.shop
Email: info@trickortreatstudiosl.shop
Telephone: +39 3542747223
Address: Via Asiago, N. 11, Romano d'Ezzelino (VI), Italy

2. Free Standard Shipping

We offer free standard shipping on all accepted orders placed through our website.

No minimum order value is required unless a different condition is clearly displayed before checkout.

Free standard shipping covers the initial standard delivery. It does not necessarily cover:

• Optional expedited or premium shipping;

• Change-of-mind return shipping;

• Additional delivery attempts caused by an incorrect address;

• Charges arising from failure to collect a parcel; or

• Import duties and taxes lawfully imposed by a destination country.

Any charge payable to us will be disclosed before the customer submits the order.

3. Processing Time

Orders normally require 1 to 2 business days for payment verification, security review, preparation, packaging, and dispatch.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing may take longer during Halloween season, promotional events, high-demand periods, public holidays, severe weather, stock verification, or fraud-prevention review.

If a significant delay becomes known, we will make reasonable efforts to notify the customer.

4. Delivery Time

Our estimated total delivery time is 15 to 20 calendar days from the date the order is successfully placed and payment is authorized, unless another estimate is clearly displayed before checkout.

This estimate generally includes processing and transportation time.

The 15-to-20-day period is an estimate and is not a guaranteed delivery appointment unless we expressly agree to a fixed date in writing.

Customers purchasing products for Halloween, a party, performance, filming date, convention, or other time-sensitive event should place their orders sufficiently early. We do not guarantee delivery before a customer’s event unless a specific delivery date has been expressly accepted by us.

Mandatory rights relating to delayed delivery remain unaffected.

5. Order Confirmation

After placing an order, the customer should receive an electronic confirmation at the email address supplied during checkout.

Customers should review the confirmation and contact us promptly if the product, size, quantity, or delivery information is incorrect.

An initial confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance.

6. Tracking

Where tracking is available, a tracking number or link will be sent after dispatch.

Tracking information may require several business days to become active. Temporary periods without an update do not necessarily mean that the parcel has stopped moving.

Customers should contact us if the estimated delivery period has expired without delivery.

7. Delivery Destinations

We deliver only to countries and regions made available at checkout.

We may refuse or cancel an order before dispatch if:

• The destination is unsupported;

• The address cannot be verified;

• Carrier restrictions prevent delivery;

• Legal restrictions prohibit shipment;

• Payment authorization fails;

• A product is unavailable; or

• The transaction presents a material fraud or security risk.

Any collected payment for a cancelled order will be refunded to the applicable payment method.

8. Customer Address Responsibility

Customers must provide a complete and accurate recipient name, street address, building information, city, province, postal code, country, telephone number, and email address.

Address changes should be requested immediately. We cannot guarantee a change after processing or dispatch.

We will make reasonable efforts to assist with address problems, but we are not responsible for delay caused solely by inaccurate information supplied by the customer.

9. Multiple Shipments

Products in one order may be shipped separately due to stock location, packaging requirements, or product availability.

Separate parcels may arrive on different days and have different tracking numbers. Customers will not be charged additional standard shipping because we divide an order into multiple parcels.

10. Customs and Import Charges

International shipments may be inspected by customs and may be subject to import taxes, duties, or processing fees.

Where checkout states that taxes or duties are included, they will be handled according to that statement. Where they are not included, the recipient may be responsible for charges imposed by local authorities, provided this is disclosed as required by law.

We do not control customs decisions or clearance times.

11. Risk of Loss

For consumer orders, risk generally transfers when the customer or a third party designated by the customer obtains physical possession of the products.

If the customer independently appoints a carrier not offered by us, risk may transfer when the products are handed to that carrier, as permitted by applicable law.

12. Delivery Delays

Delivery may be delayed by:

• Carrier congestion;

• Seasonal Halloween demand;

• Customs inspections;

• Public holidays;

• Severe weather;

• Natural disasters;

• Incorrect delivery details;

• Security screening;

• Transport disruption; or

• Other circumstances outside our reasonable control.

If delivery does not occur within the agreed period, the customer may request delivery within an appropriate additional period. If delivery still does not occur, the customer may be entitled to terminate the purchase and obtain a refund.

An additional period may not be required if delivery by a particular date was expressly agreed as essential or if we clearly refuse to deliver.

13. Lost Parcels

If a parcel appears lost, customers should contact info@trickortreatstudiosl.shop.

We may open an investigation with the carrier and request reasonable cooperation from the customer.

If non-delivery is confirmed, we will provide an appropriate remedy, which may include replacement, reshipment, or refund.

14. Parcels Marked Delivered

If tracking states that a parcel was delivered but it cannot be located, customers should:

• Confirm the delivery address;

• Check entrances and safe locations;

• Ask household members or neighbours;

• Contact reception or building management;

• Contact the local carrier; and

• Notify us promptly.

We may request delivery evidence or open a carrier investigation. A tracking status does not eliminate mandatory consumer rights where the customer did not receive physical possession.

15. Damaged Parcels

If a parcel arrives damaged, customers should photograph:

• The external packaging;

• The shipping label;

• The internal packaging;

• The affected products; and

• Any missing or broken components.

Customers should retain all packaging and contact us promptly.

16. Unclaimed or Refused Parcels

Refusing delivery or failing to collect a parcel does not automatically cancel the order or constitute a statutory withdrawal notice.

Customers wishing to withdraw must separately contact info@trickortreatstudiosl.shop.

A returned unclaimed parcel will be handled under our Return and Refund Policy and applicable law.

17. Order Cancellations

Customers should request cancellation as soon as possible.

Cancellation cannot be guaranteed once the order enters fulfilment or transit. If cancellation is no longer possible, eligible products may be returned after delivery under our Return and Refund Policy.

18. Force Majeure

We are not responsible for delay caused by events genuinely outside our reasonable control. We will take reasonable steps to reduce disruption and resume performance.

This provision does not exclude mandatory rights concerning excessive delay, non-delivery, or contract termination.

19. Contact Us

For shipping assistance:

trickortreatstudiosl.shop
Website: https://trickortreatstudiosl.shop
Email: info@trickortreatstudiosl.shop
Telephone: +39 3542747223
Address: Via Asiago, N. 11, Romano d'Ezzelino (VI), Italy